Talk to a person about the arithmetic

Things people write in about

The count looks wrong

Almost always a misread attribute. Open the piece, check its category, main colour and formality level, and correct whichever is off — the matrix recomputes as you do. If a specific cell is wrong rather than a piece, select the cell and override the verdict; overrides are kept with the trip.

A piece was flagged redundant and I disagree

Redundant means: dropping it leaves every stated occasion with as many outfits as it has days. If you disagree, the usual cause is that the occasion split does not match the trip — add the day type you are actually packing for and recount.

An upload was rejected

We only accept flat-lay photographs and reject pictures of clothing being worn, checked at upload. Lay the piece flat, shoot straight down, and keep people out of frame.

Billing, invoices and cancellation

Every invoice is on your billing page, and so is the single control that cancels. Cancelling stops the next renewal and keeps the plan running to the end of the period already paid for.

Deleting your data

Delete an individual photograph from the counter, a whole trip from your trips list, or the entire account from settings. Deletion of an account removes stored photographs and trip descriptions within 30 days. Nothing you upload is ever used to train a model.

Something this site cannot help with

Whether a bag will fit, what an airline allows, what the weather will be, or where to go. None of those are within scope and we will not guess at them.